Supplementary Legal Information
This statement is intended to provide additional legal information related to pricing, payment, shipping, after-sales processing, and data protection, helping users located in the United Kingdom understand the applicable rules before placing an order.
I. Purpose of the Information
To facilitate understanding of the purchasing process and applicable legal framework, this page summarizes core information related to price composition, delivery methods, after-sales procedures, and personal data protection, in accordance with current UK consumer protection regulations.
II. Service Scope and Applicable Users
The information on this page applies to the following:
Website address: https://cozyfurnishz.com
Service recipients: Consumers located in the United Kingdom
Price structure: Amounts displayed include UK VAT at 20% and related taxes and fees
Delivery method: DDP (Delivered Duty Paid) model, with taxes and necessary fees included in the total price
III. Shipping and Delivery Information
Basic information related to delivery includes:
Shipping origin: United States
Carrier method: Completed by third-party logistics providers, which may include UPS, DHL, or FedEx, with shipment tracking provided
Processing time: After payment confirmation, orders typically enter the shipping process within 1–3 business days
Estimated delivery time: Delivery to the UK generally takes 7–15 business days, with possible variations for remote areas
Customs documents: Packages usually include transportation and declaration documents compliant with UK requirements
IV. Price and Tax Information
Regarding pricing and taxes, the following principles apply:
Displayed prices include UK VAT at 20%;
Under the DDP model, import duties and related fees are included in the price;
No additional undisclosed taxes or fees are added during checkout;
Customs clearance is handled in accordance with applicable regulations.
V. Return Rights and After-Sales Information
In accordance with UK consumer regulations, users may submit return or exchange requests within 14 business days after receiving the goods, provided the conditions are met.
For detailed procedures, required materials, and timelines, please refer to the Return, Refund, and Exchange Policy.
VI. Payment and Data Protection
Regarding payment and data processing, the following principles apply:
Payment processing is handled by third-party providers compliant with PCI-DSS standards;
Full bank card sensitive information is not stored in the system;
Data transmission is encrypted via HTTPS (TLS);
Personal data is processed in compliance with UK GDPR, following principles of legality, transparency, and control.
VII. After-Sales Support Instructions
For support after purchase, follow the procedures outlined in the Return, Refund, and Exchange Policy.
Requests will be processed based on business hours and specific circumstances.
VIII. Contact Information
For inquiries regarding this supplementary legal information or related policies, you may contact us through the following channels:
Address: 301 WOODSTOCK ST, PORTSMOUTH, VA 23701-3543, US
Phone: +1 (817) 584-1688
Email: service@cozyfurnishz.com
Service Hours: Monday to Friday 9:00–12:30 / 14:00–18:00 (CET)
IX. Applicable Law and Dispute Resolution
The information on this page is subject to current UK law and relevant consumer protection regulations.
In case of disputes, negotiation will be the first approach; if negotiation fails, the matter may be submitted to UK courts with jurisdiction.
X. Data Protection and User Rights
Under relevant UK GDPR provisions, users may exercise the following rights:
Access, correct, or delete personal data;
Restrict or object to certain data processing;
Request data portability where applicable.
Related requests may be submitted through the contact channels above and will be processed in accordance with applicable regulations.