Payment Methods

This statement is intended to describe available payment channels, security measures, price composition, and basic rules related to refunds, helping users understand the relevant procedures before checkout.

I. Available Payment Channels

Currently, the following bank card payment methods are supported:

Visa

Mastercard

All transactions are settled in British Pounds (GBP £).

Cash on delivery, cash payments, bank transfers, or cryptocurrencies are not supported at this time.

II. Payment Security and Compliance

The payment process is completed through secure channels, with the following measures in place:

Payment data is encrypted using TLS during transmission;

Payment processing is handled by third-party platforms compliant with PCI-DSS standards;

Full bank card information, including card number, expiry date, or security code, is not stored;

The processing of personal data complies with UK GDPR and related data protection requirements.

III. Price Composition and Transparency

The following notes apply to amounts:

Prices displayed on the page include the applicable UK Value Added Tax (VAT) at 20%;

Using the DDP (Delivered Duty Paid) model, relevant import taxes and customs clearance costs are included in the price;

The amount shown on the checkout page represents the final total to be paid and clearly displays the fee structure.

IV. Payment Procedure

The payment process generally includes the following steps:

Verify the order details, shipping information, and payable amount;

Select Visa or Mastercard as the payment method;

Enter relevant bank card information;

Confirm and submit the payment request.

After payment is completed, an order confirmation will be generated electronically.

If the payment is unsuccessful, a different bank card may be used to retry, or you may contact the support channels below for assistance.

V. Refund Information

Where eligible, refunds generally follow the rules below:

Refund method: Returned to the original payment method used;

Bank card status: The card used for the refund must remain valid;

Processing time: Refunds typically enter the processing stage within 1–3 business days after approval;

Credit time: The actual time for funds to be credited may take 10–15 business days, depending on the bank’s settlement cycle.

If the refund has not been received after the above timeframe, you may contact support and provide the order number and payment proof for verification.

VI. Contact Information

If you have any questions regarding payment methods, displayed amounts, or refund procedures, you may contact us through the following channels:

Address: 301 WOODSTOCK ST, PORTSMOUTH, VA 23701-3543, US

Phone: +1 (817) 584-1688

Email: service@cozyfurnishz.com

Service Hours: Monday to Friday 9:00–12:30 / 14:00–18:00 (CET)