Privacy Policy
This statement is intended to describe how personal information is collected, used, stored, and protected when using this website and related services. It is recommended to read the following information carefully before submitting information or completing an order.
I. Scope of Application
This privacy policy applies to all types of user interactions with the website, including but not limited to:
Browsing pages, searching for information, or viewing product content;
Submitting orders, completing payments, and handling after-sales matters;
Contacting support channels or submitting inquiries online;
Communications related to returns, refunds, exchanges, or dispute resolution.
This website is not intended for users under 18 years old. If information involving minors is discovered during verification, it will be handled according to applicable rules.
II. Types of Information Collected
Within the scope necessary to provide services, the following categories of information may be involved:
User-provided information
Including name, phone number, email address, shipping or billing address, order-related information, and necessary data for identifying payment operations.
System-generated information
Including IP address, device type, browser and operating system information, access time, and browsing history; with consent, preferences may be recorded via cookies or local storage.
Sensitive personal information unrelated to services is not collected.
III. Purpose and Legal Basis for Information Use
Personal information is processed based on clear purposes and in accordance with applicable laws, including:
Transaction fulfillment: for order processing, delivery arrangements, and after-sales support;
Service communication: to provide users with order status, logistics information, or necessary notifications;
Website operation optimization: analyzing access using anonymized or aggregated data;
Legal obligations: to meet tax, compliance, or fraud prevention requirements.
Without explicit consent, personal information will not be used for marketing purposes.
IV. Use of Cookies
Non-essential cookies are enabled only with user consent, commonly for:
Maintaining login or session status;
Saving language or regional preferences;
Supporting continuity of shopping cart and payment processes.
Users can manage or withdraw cookie permissions through browser settings. Restricting non-essential cookies will not affect core functions but may reduce some personalized experiences.
V. Data Security Measures
To reduce risks of unauthorized access, disclosure, or misuse, the following measures are implemented:
Data transmission via TLS encryption;
Access control based on least privilege principle;
Use of firewalls and regular security checks;
Personnel trained in data protection;
Maintenance and updates of systems and technical components.
VI. Data Sharing and Third Parties
Personal information is shared with third parties only when necessary and governed by data processing agreements.
Common scenarios include:
Payment-related technical service providers;
Service providers involved in logistics or warehousing;
Technical support providers for order or system management.
Third parties may process information only within the authorized scope and must adopt appropriate security measures.
VII. Cross-Border Data Transfer
Personal information is typically stored within the UK or applicable data protection regions.
If cross-border transfer is required for services, protection mechanisms compliant with UK GDPR, such as standard contractual clauses, will be adopted, and explanations provided when necessary.
VIII. Data Retention Period
Retention periods are determined according to purpose and legal requirements, for example:
Order and billing-related information is retained according to applicable regulations;
After reaching the purpose or legal retention period, information will be deleted or anonymized unless otherwise required by law.
IX. Security Incident Handling
In the event of a data security incident that may affect user rights, evaluation will be conducted in accordance with UK GDPR, and notification obligations will be fulfilled where applicable.
X. User Rights
Under UK GDPR, users may exercise the following rights under legal conditions:
Access personal information;
Correct inaccurate or incomplete information;
Request deletion or restriction of processing;
Request data portability in structured format;
Object to processing based on legitimate interests or withdraw previously given consent.
Related requests may be submitted through the contact channels below and will be handled according to specific circumstances.
XI. Information of Minors
This website is not intended for individuals under 18 years old and does not actively collect their personal information.
If such information is discovered, it will be handled according to applicable procedures.
XII. Contact Information
For inquiries regarding this privacy policy or personal information processing, you may contact us through the following channels:
Address: 301 WOODSTOCK ST, PORTSMOUTH, VA 23701-3543, US
Phone: +1 (817) 584-1688
Email: service@cozyfurnishz.com
Service Hours: Monday to Friday 9:00–12:30 / 14:00–18:00 (CET)
XIII. Policy Updates
This privacy policy is established in accordance with applicable laws and operational circumstances and may be adjusted.
The version published on the website is the currently valid version. It is recommended to check regularly for the latest information.