Contact Us

This page is intended to provide contact information and operational guidance related to home products. It applies to product inquiries, order-related communication, and after-sales matters. For efficient handling, it is recommended to use the contact methods listed below as a priority.

I. Contact Details

You may contact us through the following methods during the time periods indicated:

Address: 301 WOODSTOCK ST, PORTSMOUTH, VA 23701-3543, US

Phone: +1 (817) 584-1688

Email: service@cozyfurnishz.com

Service Hours: Monday to Friday 9:00–12:30 / 14:00–18:00 (CET)

To facilitate verification and follow-up communication, please provide your order number or a brief description of the relevant issue when contacting us.

II. Refund Processing Time Information

Requests related to refunds are generally handled according to the following process:

After the necessary verification is completed and eligibility is confirmed, the refund will enter the processing stage and is typically submitted to the original payment method within 1–3 business days;

The actual time for the funds to be credited depends on the settlement process of the bank or payment institution and usually takes 10–15 business days.

If the refund has not been received after the above timeframes, you may contact us using the details above and provide relevant order information for verification.

III. Feedback and Communication Notes

Inquiries, feedback, or explanatory information received will be used for communication records and process verification.

Such information is used solely for support and communication purposes and is handled in accordance with applicable regulations.